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Return & Refund Policy

Return & Refund Policy

At FHUASD, we are committed to providing you with high-quality jewelry and an enjoyable shopping experience. If for any reason you are not completely satisfied with your purchase, our flexible return and refund policy is designed to give you peace of mind.

  1. Hassle-Free Returns & Exchanges
    We offer a no-fee return and exchange service. This means there are no restocking fees or hidden charges when you return or exchange a product within the specified period. Our goal is to make the process as smooth and convenient as possible for you.
  2. 30-Day Return & Exchange Window
    You may return or exchange eligible items within 30 calendar days from the date of delivery. Please ensure that the items are unused, undamaged, and in their original packaging with all tags intact.
  3. Return Shipping Costs
    FHUASD covers the cost of return shipping for all eligible returns and exchanges made within the 30-day period. We provide prepaid shipping labels to make the return process easier.
  4. How to Request a Return or Exchange
    Before returning any item, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) and prepaid shipping label. This helps us track your return and process it efficiently. You can reach us via:

Email: [email protected]
Phone: +1 (415) 736-2891

Our support team is available to guide you through the steps and answer any questions.

  1. Refund Processing Time
    Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly back to your original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.
  2. Exchange Policy
    If you wish to exchange your purchase for a different size, style, or color, please contact us within the 30-day window. We will assist you in making the exchange quickly and easily.
  3. Non-Returnable Items
    For hygiene and safety reasons, some items may not be eligible for return if they are opened or worn. Please check the product description for any specific return restrictions.
  4. Damaged or Defective Items
    If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.
  5. Return Address
    Please send your returns to the following address:
    FHUASD Returns
    1036 N Naomi St, Burbank, CA, 91505, USA